Privacy Policy:

The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights they have, as well as all the necessary information established by current regulations. Our main goal is to handle personal data in a lawful, fair, and transparent manner.

In accordance with the General Data Protection Regulation (GDPR), we inform you that:

By using this website, we understand that you have read and understood the information provided in relation to the processing of your personal data.

This document applies both if you access our website and decide to simply browse its contents without using our services, without purchasing any products, and if you decide to browse its contents using the services offered and purchasing one or several products.

Protection of Minors

This website is not directed to underage users. If you are a minor, please do not attempt to register as a user. If we inadvertently obtain personal information from a minor, we will delete such information as soon as possible.

Data Collected:

The personal data processed are those provided by you through the forms available on this website or by voluntary submission on your part via other messaging support (such as email, instant messaging, SMS, online chat, WhatsApp, etc.).

Each of our forms collects only the necessary amount of data to fulfill its purpose.

Furthermore, our online chat (Smartsupp) collects data related to the use of the website by our visitors. These data are initially anonymous but can be associated with the data from your account if you have logged in with your registered client credentials.

For more information on data privacy and GDPR of our online chat, please consult the privacy policy of the Smartsupp application at this link https://www.smartsupp.com/es/help/privacidad/.

Responsible for Data Processing and Web Domain Owner:

Atef William Kamel Tadrous

NIF: X7805844N

Registered Office: Calle Pintor Murillo, No. 17 bajo - local, C.P.:03760 Ondara - Alicante - Spain.

Telephone: 966476260

Email address: info@uniart.es

Purpose and Conservation:

Your personal data will be incorporated and processed in our computer system (cloud servers and electronic devices), and if necessary, on other non-electronic supports (paper).

The security of your data stored on our supports is guaranteed by the necessary technical and organizational measures that ensure proper confidentiality in the processing of the data. The personnel involved in the data processing operations (access, editing, deletion, etc.) are trained for this and are committed to our data protection policy.

We will retain your data for as long as necessary to fulfill the purposes for which it was collected or until you exercise your right to delete, cancel, and/or limit the processing of your data.

Legality and Legitimation:

The processing of your personal data is legitimized by the unequivocal consent you provide by checking the corresponding boxes in each case, thereby accepting this privacy policy and is lawful according to current regulations regarding the purposes of the processing.

Purposes of Processing Your Personal Information May Include:

  • Identifying you as a user of our online sales system and giving you access to the various functionalities, products, and services available to you as a registered customer.
  • Facilitating general, organizational, informational, and advertising communications.
  • Resolving and responding to your queries, questions, and requests.
  • Providing online help and offering customer and/or user support.
  • Management of orders and delivery of products.
  • Billing and payment management.
  • Provision of services.
  • Problem-solving and improvement of our services.
  • Recommendations and personalization.
  • Contractual necessity.
  • Compliance with legal and fiscal obligations.
  • By the legitimate interest of the data processing manager.

Data Processors:

For legitimate contractual purposes, to comply with legal and/or fiscal obligations, as well as by the legitimate interest of the responsible party, requiring the same level of rights, obligations, and responsibilities established, your data may be communicated to other companies, collaborating entities, and suppliers, contracted and/or subcontracted as data processors, in the following categories:

  • Transport and postal companies, used to manage the logistics of shipments of the products you purchase in our online store.
  • Cloud computing services, data processors, and email services, used for backups, hosting services, online chats, and mailing campaigns.
  • Banking, financial, credit institutions, and online payment gateways, used to manage electronic payments made by customers during the purchasing process. (We do not collect payment data under any circumstances, as electronic payments are always made on the secure pages of banking, credit, or financial institutions, as well as through secure payment gateways).
  • Companies or collaborators performing technical, maintenance, IT, and data analysis tasks.
  • Companies or collaborators in charge of legal, fiscal, and administrative management such as managers, accountants, lawyers, and tax advisors.

You may oppose the transfer of your data, although in that case, it would not be possible to provide you with the requested service. Although it is not a data transfer, third-party companies acting as our providers may access your information to carry out the service we have contracted them for. These processors access your data following our instructions and cannot use it for any other purpose, maintaining the strictest confidentiality.

Additionally, whenever there is a legal, fiscal, public security obligation, or any other obligation imposed by legal or judicial means, your data may be communicated to third parties (Tax Agency, Customs, Governmental or Legal Organizations, Security Forces, etc.), even if they are not in charge of processing, to comply properly with the obligation and current laws. Similarly, for these reasons, your data may be processed for other purposes and in ways different from those described above.

In cases where data communication to third parties is not covered by the legal bases established in the previous sections, data communication to other recipients will only occur if the user has given explicit consent.

Your data will be stored for the period necessary for the proper management of the services requested and/or maintenance of your client account.

Your Obligations:

You commit to notifying us of any changes in your data and to keep it updated, always verifying before each request, contract, or purchase that they are correct and true.

You must securely maintain and never share with third parties your access keys to your client account.

Your Rights:

You have the right to receive an answer to any question, query, or clarification that arises from this privacy policy or any of the forms on our website.

You may exercise, at any time, the rights of access, rectification, limitation of processing, deletion, portability, and opposition to your personal data via an email sent to info@uniart.es or by writing to the data processing manager, Mr. Atef William Kamel Tadrous, at Calle Pintor Murillo, No. 17 bajo - local, C.P.:03760 Ondara - Alicante - Spain, always accompanied by a photocopy of your ID.

Furthermore, if you are a registered client, you can manage your data from the 'My Account' section on our website. This management is not retroactive, and if it is necessary to rectify the data of an order already placed, we ask that you contact us as soon as possible, considering the speed with which we usually process orders, to ensure the proper management of delivery and billing, through any of the many contact means we provide (email, online chat, contact form, telephone, WhatsApp, etc.).

Cookies:

UniArt, like most websites, uses its own and third-party cookies to improve your browsing experience and perform analysis tasks. By browsing, clicking on any area or link on this website, or using our services, you accept our use of 'cookies'. For more information about what cookies are, what types of cookies we use, and how to configure your equipment to allow, block, or delete cookies, consult the following link:

Cookie Policy

This Privacy Policy applies only to the pages within the uniartminerales.com domain.

These pages may contain links to other websites not controlled by us (Third-party sites), such as social networks.

The policies and procedures described here are not applicable to Third-party sites. Links from our domains do not imply that we agree with Third-party sites nor that we have reviewed them.

We recommend that you contact those sites directly for more information on their privacy policies.

In accordance with the above, we do not store personal data of users without prior consent, except for the IP address, unless the user wishes to register voluntarily to make purchases or to receive information about promotions and content of interest.

We reiterate that if you have any questions or doubts about our privacy policy or about the practices carried out on our site, you can contact us at the following email address: info@uniart.es

For any complaints, you can direct them to the same email address. You can also address the Spanish Data Protection Agency: www.aepd.es

The parties submit, at their choice, for the resolution of conflicts and with the waiver of any other jurisdiction, to the courts and tribunals of the domicile of the website owner.

The domain owner reserves the right to modify this policy to adapt it to legislative or jurisprudential changes as well as industry practices. In such cases, the changes introduced will be announced on this page with reasonable advance notice before their implementation.