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The following general conditions listed below (together with all the documents mentioned therein), govern only the contractual relationships maintained between any user, hereinafter referred to as "user" or "you", of the contents housed in the domains www.uniartminerales .com, and is responsible for this domain, which is Atef Kamel William Tadrous, now called hereinafter "we" or "responsible for the web".
By using this website or making a purchase through it, you assume to be bound by the conditions stipulated in this document and in the other documents mentioned therein.
In the case of not being in compliance you should not use this web page. The use of this domain and / or the realization of an order in this online store implies your acceptance of these general conditions and the contractual formalization between you and us.
We reserve the right to modify the general conditions and other documents mentioned here at any time and without prior notification. The modifications introduced will not be retroactive and for contract purposes the documents valid at the time of the validation of the order will be considered.
If you do not agree with the changes made, we recommend that you stop using our website.
You are obliged and agree to use this page and its contents in accordance with current legislation, the terms set forth herein, and any other notice contained on this page, as well as the rules of coexistence, morality and generally accepted good practices.
By purchasing on our website, you are ensuring that you are of legal age.
The parties submit, at their election, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the domicile of the person responsible for the web.
The default language of our website is Spanish (Castilian), but you can select the English language to navigate and place your orders.
Please note that the texts in English are translated by automatic computer means and we are not responsible for translation errors, in case of doubts you should consult the page in Spanish or contact us for further clarifications.
In case of discrepancy between the translation and the original, the original version in Spanish language will prevail.
Fiscal Name: Atef William Kamel Tadrous
Address: Calle Pintor Murillo, nº17 bajo - local. C.P.:03760 Ondara - Alicante - Spain.
We have for online sale a quantity of pieces lower than our real stocks thus guaranteeing the availability, even so, if there were difficulties in the supply of a product we will reimburse any amount that you may have paid for the same payment method used by you.
Likewise, we do not guarantee the availability of products ordered and not paid within a period of 5 working days.
The photos of the products are taken by sampling and try to show the reality of the product, but when it comes to craft items there may be small variations in the appearance of the article and natural stones tend to have a lot of variation in the colors, however differences do not harm the quality of the product and reaffirm the "unique" condition of each piece.
Another issue that must be taken into account when analyzing the photos is the type of screen and the resolution of the monitor that also tend to present differences in colors.
It is advisable, before buying a product, to read the description carefully by accessing the complete file of the product. Please bear in mind that artisanal or natural products can not be described with rigor, being that characteristics such as size, weight, color, format etc. they can be different between pieces of the same reference.
In these cases the description will provide the approximate data. Both the differences in the images and the descriptions mentioned here can not be considered "discrepancies between the product and the description thereof."
When visiting our online store as a private client, the prices will be shown to you with VAT included, unless you provide us with a delivery address where the tax does not apply, (such as the Canary Islands).
The shipping cost will depend on the delivery area and the estimated total weight of the package, being that the corresponding value will be automatically budgeted by the system and will be presented before the end of the order.
We put at your disposal several methods of payment, all of them 100% safe.
All the information about the available payment methods can be consulted in the section "Secure Payment" (document about payment methods).
We only send items whose payment has been settled and verified, with the exception of orders with payment against reimbursement.
The maximum time of handling and preparation of an order is 2 business days, after verification of payment.
After your order has been prepared and packaged we will process the shipment according to the means of transportation available for your area.
The delivery time may vary depending on your location and the assigned carrier. For more detailed information please see our de Shipping rules (document about shipping rules).
In the event that the deadlines mentioned here are exceeded due to lack of existence or other difficulties beyond our control, the client will be informed as soon as possible.
The packaging for transport (cardboard boxes, bubbled plastic etc ...) are by default recycled for the environment, except for lack of availability at the time of recycled material and unless the client is against this practice.
We warn you that the transport is subcontracted and that it will be subject to the general conditions of each carrier.
After the inscription on your part in our web it is possible that we enter in contact with you for the verification of the data contributed. Even so it is your responsibility as purchaser all the information provided by you, such as the data for the shipment, tax and billing data, as well as whether or not it was due the collection of the equivalence surcharge (in case of doubts consult your manager before buying).
Please make sure that the delivery address as well as the data for billing are correct and modify them, if necessary, before finalizing your purchase, using the indicative links or directly accessing the "My Account" section.
In the case of noticing an error after the completion of the order and as soon as possible contact us by phone or email and we will make the possible to correct the error before processing the shipment.
We also warn you that orders that have been sent can not be rectified.
We will not be responsible for purchases sent to the wrong address provided by the customer or for wrong product choices.
The details of your order will be stored in our database and you can see them from the section My account -> My orders, you can print them if you wish, plus these details will be sent to you by email, as well as other information relevant to your request and your rights as a consumer.
In addition, documents related to these general conditions will be available for consultation or printing at any time. It is advisable that you read them before placing an order and print them to safeguard any changes that these documents may suffer.
All the products marketed in www.uniartminerales.com are covered by the legal guarantee of two years from the delivery of the same. This guarantee applies in cases where:
- The product purchased has manufacturing defects.
- It can not be used in accordance with the features described
- It is not suitable for the uses to which products of the same type are ordinarily destined.
- When there is a proven discrepancy between the product and the description thereof.
amages caused by deterioration or natural wear, misuse or improper use of the product are not covered by this warranty nor will be described in the provision "Images and descriptions of products".
In order to exercise your right to the guarantee, you must contact us within two months of the occurrence of the defect.
This warranty only applies to final consumers and was not attributed to products purchased for commercial or professional use.
We try to describe the products as best as possible and we have detailed photos, but if you have questions about the item please contact us before buying.
Also if you are a private customer and you are not satisfied with the product you have 14 calendar days to return it in its original state, without signs of use, and we will refund your money.
The return shipment is at your expense (customer). For more clarification of how to proceed with the return consult the information document about of withdrawal..
Wholesale customers who wish to make returns must contact us within 7 calendar days.
Products that have been exposed to the sale, or delivered to third parties, or out of their original packaging will not be accepted.
The refund will be made through a voucher or other means agreed by the parties.
Due to the nature of the wholesale purchase we do not refund the shipping costs. The return shipment is the responsibility of the customer.
We thoroughly check each piece before sending them and the count of the ordered products is done by two different people, but in case of damage is due to transportation or other reasons or lack of any product you, being a private or wholesale customer, have 24 hours to Contact us after receiving the order.span>
Once this period has elapsed, we will not accept claims for damage caused by breakages or failures in the shipment or lack of product.
We appreciate communication and personalized attention to customers by our sales team, we are always ready to adapt to your needs through direct personal contact with you.
AIn addition, we keep our clients informed about exclusive offers and bonuses by means of the electronic mail provided at the time of registration, unless the client states that he does not agree with this type of communication.
If you need more help, do not hesitate to request it by phone 966476260, e-mail: firstname.lastname@example.org or use our online chat in the lower right corner of the monitor.
We will be happy to answer all your questions.
We hope you enjoy your stay in our virtual store, and that our articles are to your liking.
Automatically translated from Spanish language by computerized means. Kindly excuse any possible errors of wording.
Prices are shown in retail (including 21% VAT).